The Office of the Ombudsman provides a final level of view, in an impartial and opportune manner, of Customer issues that have not been resolved previously.

Contact Information

Email: ombudsman@scotiabank.com.mx

Telephones:  51232778 and 51232765

Address: Blvd. Manuel Ávila Camacho No.1, Piso 5, Lomas de Chapultepec, Mexico City, PC.11009

note: office hours are from 9am to 5pm, Monday to Friday