The Office of the Ombudsman provides a final level of view, in an impartial and opportune manner, of Customer issues that have not been resolved previously.
Telephones: 51232778 and 51232765
Address: Blvd. Manuel Ávila Camacho No.1, Piso 5, Lomas de Chapultepec, Mexico City, PC.11009
note: office hours are from 9am to 5pm, Monday to Friday