Scotia en Línea
To obtain support for Scotia en Línea
If you require support, please contact your Account Executive, or, if you prefer, from Monday to Friday from 8:00 am to 6:00 pm, contact our Scotia en Linea Telephone Service Center at 5728-1205 or 5728-1262 if you are in Mexico City or 01(800)705-4000 (Toll Included) if you are outside Mexico City. Customers in the US or Canada must dial +52(55)5728-1205 or 5728-1262.
To obtain my User Number
If you are the System Administrator, your User Number is formed by adding 001 to your Scotia en Línea contract number. All other users when created on Scotia en Línea, are assigned by the system with a consecutive number, which is added at the end of the contract number; thus, the second user you create will have the 002 termination; the third will have 003 and so on.
Your contract number appears on the welcome letter you receive when you contract the service at our branches. In case you no longer have this letter, contact your Account Executive or call our Telephone Service Center were we will provide you again with this number.
Add new users and number of users in the same contract
Access Scotia en Línea and click on “Administration” from the main menu, then select the “users” option. Follow the on-screen instructions or if you prefer, see our Online Demo. Once you have created the new User, he/she will have to visit any of our branches to obtain the e-Llave security device.
Later on, with the password you assigned when creating the user, he/she will have to personalize the password and activate the e-Llave device.
With Scotia en Línea you can create different roles and assign this roles to the users you create in the system; you can have up to 999 users in a single Scotia en Línea contract.
Forgotten Scotia en Línea password
If you are the System Administrator, enter your User number in the “Recover password” option. The system will provide you with information to help you remember your password. This information is the one you entered when you created your password.
If the person who forgot the password is one of your Users, the procedure is described below in the section, To unblock one of my users.
Blocked contract
If you enter your password incorrectly three times, for your own security and by law mandate, your contract will be blocked. For the System Administrator, the procedure to unblock your contract implies to obtain a new PIN at any of our branches.
To obtain a new PIN number you must: enter your User number in the option “Replace PIN”.
The system will provide you wit a message indicating that your PIN replacement was successful. You have fifteen natural days starting in that moment to visit any of our branches to obtain your PIN replacement and personalize it.
Once you have obtained your PIN, you must repeat the same procedure you did the first time you logged to the system; in case you do not remember how to do this, please read the instructions that appear in the section “How to subscribe?”
In case you do not obtain and personalize your PIN in the term of fifteen natural days, you will have to request a new PIN replacement from the Log In page of Scotia en Línea.
To unblock one of my Users
Enter Scotia en Línea and select the option “Administration” from the main menu, then click on the option “Users”. Select the User that is blocked and click on “Inquiry”
Select the option “Change Password”, enter a new password in the field “Password” and confirm it. When you are done, click on “Transmit”.
Provide your blocked User with this password. The User must personalize his/her password by clicking the option “Initial setup” at the Log In page of Scotia en Línea.
To replace a lost or stolen e-Llave security device
For the System Administrator’s e-Llave device, enter your User number and select the option “Replace e-Llave”. The system will present you a message indicating that your e-Llave replacement was successful.
In case the replacement is for one of your Users, you must Log In to Scotia en Línea and select the option “e-Llave replacement” from the “Administration” menu. We will present you a list where all the users related to your Scotia en Línea contract appear; select the user you are looking for and click on the “Transmit” button.
As it happens with a PIN replacement, the Administrator or the Users have a term of fifteen natural days to visit any of our branches to obtain the e-Llave device and activate it. In case the term ends, and you or your user did not obtain and activate his/her password, you will have to ask for a new one following the procedure described above.
Registry of the transactions I make using Scotia en Línea
All the transaction you make using Scotia en Línea appear on the account statement of the debit account. Also, the credit account will show detailed information for the transaction you made.
Different browsers other than Microsoft Internet Explorer
Scotia en Línea has been tested with Microsoft Internet Explorer browsers only. It is possible that some components of the system might not work properly with other browsers such as Netscape, Firefox, Opera, etc. We suggest you to use Microsoft Internet Explorer always to avoid any difficulty. For further information see our Requirements section.
Scotia en Línea does not work on Apple Macintosh computers no matter which browser you use with such operating system.
Tips to increase the security when making online banking through Internet
Please see our Security section, where constantly we update the information so you have access to relevant issues regarding Internet security.